Support/Community Manager

Elephant Games , Posted 10 months ago

Middle

Full time

$800 / Month

Remote

Elephant Games is a major game development studio.

Since our establishment in 2003, we have released over a hundred games that have garnered recognition from millions of players worldwide.
We create games for PC, Mac, iOS, and Android.

We are in search of a skilled Support / Community Manager to join our team.

For which tasks (responsibilities)?

Support:

Reply to reviews on app stores / social media and maintain a friendly atmosphere and company rating.
Informing development about bugs / issues encountered by users.

SMM | Community:

Developing and implementing a strategy for social media platforms (Facebook/Instagram).
Implementing the content plan: briefing, writing texts, maintaining activity by responding to comments, etc.
Generating ideas (promo codes, giveaways, contests, sales posts, themed calendar events and associated promotions) and implementing activities.
Evaluating the effectiveness of work (amount of posts, reach, revenue, subscribers etc), creating reports.

What kind of professional are we looking for?

Minimum 1 year of experience as a community/support manager.
Willing to perform work on both Community and Support vectors
Ready to work with our products, initiative, and generation of new ideas.
Strong communication skills, both written and verbal.
Proactiveness.
Good self-management skills, ability to plan and distribute workload effectively.
Upper-Intermediate level of English/Russian.
Gaming experience in various genres.

Plus:

Experience working with AI.
Experience working with gaming metrics.

Why do we enjoy working here?

Remote work and the opportunity to collaborate on exciting projects.
A team of dedicated professionals who are always ready to help in challenging situations and provide friendly support.
Transparent processes and reasonable management.